MI LOOK GOOD™ Refund & Returns Policy

Overview

At MI LOOK GOOD™, we want you to feel confident shopping our collections. This policy explains how to request a return, report a product issue, and obtain assistance with an eligible refund or replacement.

Because our products are fulfilled through different production and shipping partners, return eligibility and procedures may vary by product. Please contact our Client Support team before sending any item back. We will review your request and provide the appropriate instructions.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

Change-of-Mind Returns

Eligible change-of-mind returns must be requested within 14 days of delivery.

To qualify, items must generally be unworn, unused, unwashed, and in their original condition, with tags and original packaging where applicable. Products showing signs of wear, use, washing, alteration, or customer-caused damage may not qualify for a change-of-mind return, subject to applicable law.

Some products may be subject to additional restrictions because of hygiene considerations, personalization, product type, or supplier requirements. Any applicable restrictions will be applied in accordance with applicable consumer protection laws.

To request a return, email milookgoodclothing@gmail.com with your order number and the reason for your request. Please wait for our instructions before returning anything.

A return request does not automatically guarantee approval or a refund. We will review each request according to the product’s applicable policy and legal requirements.

Made in Italy — Premium Client Care

Our Made in Italy collection reflects our appreciation for considered design, distinctive details, and refined craftsmanship. To complement this collection, qualifying footwear and accessories supplied by our Italian production partner may be eligible for an extended 30-day return window.

Under the supplier’s stated policy, qualifying shoes must be returned in pristine, unworn condition. The supplier also offers a free-return process for eligible items, subject to its terms and confirmation of the return arrangements.

To request a return, contact MI LOOK GOOD™ Client Support within 30 days of receiving your order. We will confirm whether your item qualifies and coordinate the appropriate process before you send it back.

The extended return arrangement applies only to qualifying products covered by the relevant supplier policy. It does not automatically apply to every item labelled Made in Italy.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrectly printed, or different from what you ordered, please contact us as soon as reasonably possible.

To help us investigate, please provide:

• Your order number.

• A description of the problem.

• Clear photographs or videos showing the issue, where applicable.

• Photographs of the packaging or shipping label, if relevant.

We will review the information and coordinate with the appropriate fulfillment partner to determine an appropriate resolution. Depending on the circumstances and applicable requirements, this may include a replacement, refund, or another suitable remedy.

Please contact us before returning an affected item. Do not dispose of the product or its packaging until we have advised you whether it is needed for the review, where reasonably possible.

Supplier reporting deadlines may apply to certain claims, so we encourage customers to report problems promptly. These procedures do not limit rights available under applicable law.

Refunds

Once a return or product issue has been reviewed, we will communicate the outcome and any next steps.

Approved refunds will generally be issued to the original payment method, subject to the payment provider’s procedures and applicable legal requirements. The time required for a refund to appear in your account may vary depending on your bank or payment provider.

If a refund has been approved but has not appeared, please first check your payment account and contact your payment provider if necessary. If you still need assistance, email milookgoodclothing@gmail.com with your order number.

Exchanges and Replacements

Exchanges and replacements depend on product availability, the reason for the request, and the applicable supplier process.

If you receive a damaged, defective, or incorrect item, contact Client Support with your order details and supporting photographs where appropriate. We will review the issue and explain the available options.

A change-of-mind exchange or size exchange is not automatically available for every product. Please check the product’s sizing information before ordering and contact us if you need assistance.

Your rights concerning defective, non-conforming, or incorrectly supplied products remain subject to applicable consumer protection laws.

Sale Items and Promotional Purchases

Products purchased during a sale or promotion are handled according to the same applicable return and refund principles as other products, unless a lawful product-specific exception applies.

A sale price alone does not remove any rights or remedies that customers may have under applicable consumer protection laws.

Gifts

If an item was purchased as a gift and you would like to request a return, please contact Client Support with the order information available to you.

Refunds, where approved, will generally be issued to the original payment method unless applicable law or an agreed arrangement requires otherwise. Gift-related return requests are subject to the product’s applicable return terms.

Return Shipping and Instructions

Please do not mail a return to the address printed on a package or directly to a supplier unless we have confirmed that this is the correct procedure for your specific order.

Return arrangements depend on the product and the fulfillment partner. For qualifying Made in Italy products supplied by AliveShoes, the supplier’s stated policy provides a free-return collection process. For other products, return shipping costs and arrangements may vary.

Where a customer requests a change-of-mind return, any applicable return shipping costs will be communicated before the return proceeds. Where an item is damaged, defective, or incorrect, we will review the circumstances and arrange an appropriate resolution in accordance with applicable law.

We recommend retaining any return tracking information or shipping receipt until the matter has been resolved.

Order Cancellations

Cancellation requests depend on the order’s processing and production status and the applicable supplier’s procedures.

Some suppliers allow cancellation only before production begins. Once production has started, cancellation may no longer be possible or may be subject to restrictions.

If you need to cancel an order, contact us as soon as possible at milookgoodclothing@gmail.com with your order number. We will check the order status and explain the available options. Any applicable legal cancellation rights remain unaffected.

Contact Client Support

For return requests, refund questions, order concerns, or product issues, please contact:

MI LOOK GOOD™ — Client Support

Email: milookgoodclothing@gmail.com

Website: https://milookgoodclothing.shop

Please include your order number and a clear description of your request so we can assist you efficiently.

We appreciate your support and the opportunity to provide a considered shopping experience with MI LOOK GOOD™.